excellent customer satisfaction and high service quality is the significant matter and challenge meeting the current service industry Hung (2003). The purpose of this study is to develop new knowledge to better understand the most important dimensions of e-service quality that have impact on customer satisfaction, customer trust, and customer behavior, building on existing literature on e-service quality in online shopping. Customers form service … service quality on customer’s satisfaction (Lemma, 2016). This creates gap compared to nowadays globalized and competitive world. Service quality is a comparison of expectations with performance (Lewis and Booms 1983).From the viewpoint of business administration, service quality is an achievement in customer service (Kenzelmann 2008). service quality, customer satisfaction, and customer loyalty. How to measure service quality. (3) Yongyui (2003) has presented a model for the relationship between service quality and bank’s reputation. Customer Start measuring service quality today with our free customer satisfaction survey question template. This study examined the influence of service quality on customer loyalty, and aimed to determine if this relationship was mediated by customer satisfaction… The main understanding of service quality is the customer’s view of service quality is connected to certain benchmarks, if a given service can be standardised. customer satisfaction by using the five constructs of logistics service quality. The service quality and customer satisfaction has been considered very important to help to improve the overall performance of business (Magi & Julander, 1996), This bring us an understanding of how service providers will have more opportunity to support their customers to meet their expectation levels with gaining maximum profit from the business. Customer satisfaction and service quality are one of the basic opportunities which help to run, to improve business and profit of the company, and especial-ly save the loyalty of its customers. The dynamics of service quality and satisfaction of customer on banks situated in various countries indicates that earlier studies offered no consensus over the subject, to confirm the issues and trends of these factors which regulate service quality and customer satisfaction. In a general sense, measuring service quality depends entirely on the context and brand promise, and service quality dimensions vary according to the industry. It reflects at each service encounter. The main objective of this study is to confirm and provide new empirical evidence about the interrelationships between service quality, customer satisfaction and customer loyalty which are suggested in the … Good service is a result of organized corpo-rate culture, which can be … As many researchers come up with different conclusions about the effect of service quality dimensions on customer satisfaction and the most of the previous researchers used old data’s to conduct the research. One of the contributions of this article is; it is the first time the effects of operational information sharing on customer satisfaction in logistics services was investigated under the logistic service quality framework. of this research show that service quality is an important gateway to customer satisfaction, and explains 53% of the variance. CUSTOMER SATISFACTION AND SERVICE QUALITY The interest in studying satisfaction and service quality as the antecedents of customer behavioural intentions in this paper has been stimulated, firstly, by the recognition that customer satisfaction does not, on its own, produce customer lifetime value (Appiah-Adu, 1999).